VIP CLUB PRIVACY POLICY

1. Introduction

This VIP Club Privacy Policy explains how personal information is collected, held, used, disclosed and otherwise handled in connection with the VIP Club operated by or for the business identified on the relevant sign-up form, page, website, landing page, QR code or communication workflow (Business).

The systems, software, forms, CRM tools, messaging tools, websites, automations and related infrastructure used in connection with the VIP Club may be provided, configured, hosted, maintained, supported or administered by 7Hours Technology (Service Provider) on behalf of the Business.

The Business is the party offering and conducting the VIP Club and is generally responsible for determining the purposes for which personal information is collected and used in connection with the VIP Club. The Service Provider may process personal information on behalf of the Business in order to operate, administer, support, maintain and improve the relevant systems and workflows.

This VIP Club Privacy Policy should be read together with the broader Privacy Policy of the Business, the Customer Feedback, Reviews and Mobile Marketing Policy, any collection notice made available in connection with the relevant customer journey, and any applicable terms and conditions.

2. Personal Information Collected

Depending on the relevant sign-up flow and customer journey, personal information collected in connection with the VIP Club may include:

• your name;

• your mobile number;

• your email address;

• your date of birth, month of birth or birthday-related information, if you choose to provide it;

• your marketing, opt-in and communication preferences;

• your interaction history with messages, offers, campaigns, forms or pages;

• your feedback, responses, correspondence or support requests; and

• any other personal information you voluntarily provide.

3. How Personal Information is Collected

Personal information may be collected when you:

• join the VIP Club;

• submit a form, sign-up page or landing page;

• provide your details in connection with a booking, purchase, enquiry or promotion;

• request to receive SMS, email or other communications;

• interact with a website, QR code, customer journey, campaign or automation; or

• communicate with the Business or the Service Provider in relation to VIP Club administration.

Where reasonable and practicable, personal information will be collected directly from you.

4. Purposes of Collection, Use and Disclosure

Personal information collected in connection with the VIP Club may be collected, held, used and disclosed for the following purposes:

• registering and administering your VIP Club participation;

• sending offers, promotions, updates, rewards, reminders and other direct marketing communications where • permitted by law and where any required consent has been obtained;

• managing customer records, communication preferences and opt-in or opt-out status;

• administering birthday campaigns, loyalty workflows, retention campaigns and related promotions;

• operating, maintaining, hosting, supporting and improving the relevant CRM systems, messaging tools, automations, forms, websites and reporting tools;

• responding to enquiries, requests, complaints or support issues;

• performing analytics, campaign reporting, customer journey optimisation and service improvement;

• protecting lawful interests, managing operational and compliance risks, and preventing misuse; and

• complying with legal and regulatory obligations.

5. Direct Marketing

If you provide your contact details and opt-in where required, the Business may send you direct marketing communications in connection with the VIP Club, including by SMS, email or similar electronic channels.

You may opt-out of receiving direct marketing communications at any time by:

• replying STOP to SMS where that functionality is available;

• using the unsubscribe facility included in an email, where applicable; or

• contacting the Business using the contact details made available in the relevant sign-up flow, message, page or privacy documentation.

The Business will aim to action your request within 5 working days.

6. Disclosure to Service Providers and Third Parties

Personal information collected in connection with the VIP Club may be disclosed:

• to the Business and its personnel;

• to the Service Provider, for the purpose of supplying, operating, configuring, administering, hosting, supporting, maintaining or improving the relevant systems and workflows;

• to third-party providers engaged in connection with CRM systems, cloud storage, hosting, messaging, SMS delivery, email delivery, websites, forms, analytics, support, automations, software integrations, payment processing and related functions;

• where required or authorised by law; and

• as otherwise described in the applicable privacy documentation.

The Business does not sell personal information merely by reason of participation in the VIP Club.

7. Overseas Disclosure

We may disclose or make personal information available to third-party service providers, platform providers and technology partners who assist us to operate our business and customer journeys, including CRM, messaging, automation, hosting, analytics, support and review systems. Some of these providers may store or process personal information outside Australia, including in the United States and other countries in which our service providers or their sub-processors operate.

Where we disclose personal information to overseas recipients, we will take such steps as are reasonable in the circumstances to ensure that the recipient handles the information in a manner consistent with applicable privacy obligations, unless an exception under law applies.

By submitting your personal information through our website, forms, QR code flows, landing pages or related customer journeys, you acknowledge that your personal information may be processed by overseas service providers engaged by us in connection with the provision of our services.

8. Data Quality and Security

Reasonable steps may be taken to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.

Those steps may include access controls, authentication measures, secure service providers, role-based permissions, backups, process controls and confidentiality obligations.

However, no transmission method or storage system is completely secure, and the Business and the Service Provider cannot guarantee absolute security.

9. Access, Correction and Deletion Requests

You may request access to personal information held about you and request correction of that information if you believe it is inaccurate, out-of-date, incomplete, irrelevant or misleading.

You may also request that your personal information be deleted, removed or no longer used for VIP Club purposes, subject to any legal, compliance, dispute resolution, backup or legitimate business retention requirements.

Requests should be directed to the Business using the contact details set out below.

10. Third-Party Platforms

The VIP Club may rely on third-party providers and platforms, including CRM systems, SMS providers, email providers, hosting providers, analytics tools, automation platforms, website providers and payment providers.

The Business and the Service Provider are not responsible for the independent privacy or security practices of third-party platforms beyond their reasonable control. If you interact directly with a third-party platform, that platform’s own terms and privacy policy may also apply.

11. Changes to this Policy

This VIP Club Privacy Policy may be amended from time to time.

The latest version may be published on the relevant sign-up form, page, website or linked policy page and will apply from the effective date stated in the updated version unless otherwise stated.

12. Contact

Business: XXXXXXXX

Email: [email protected]

Phone: +61 434 752 566

Service Provider: 7Hours Technology

By joining the VIP Club, you trust us with your personal information. We are committed to handling your data transparently, securely, and in accordance with Australian privacy laws. You can update your preferences or request deletion at any time using the contact details above.

This VIP Club Privacy Policy works together with the Business's main Privacy Policy and the Customer Feedback, Reviews and Mobile Marketing Policy. For any privacy-related inquiries, please contact the Business or the Service Provider.